Expert Advice on Hospitality Topics

Non-Alcoholic Cocktails: A Guide to Profitable Bar Menus

Posted by Nick Kaoukis on Wed, Oct, 21, 2026 @ 11:10 AM
Three non-alcoholic cocktails with citrus, rosemary, and cucumber garnishes on a bar.
AI-generated illustration.

An attractive drink menu can still lose money through wasted ingredients, slow preparation, and prices that ignore the full recipe. A structured non-alcoholic cocktail program needs the same operating discipline as your alcoholic beverage program.

For bar owners, restaurant managers, and hotel beverage directors, the opportunity is to meet changing guest preferences while protecting contribution dollars. Scannabar supports beverage inventory control that helps make the stock side of that review visible.

This guide covers menu construction, recipe costing, ingredient controls, staff recommendations, and performance measurement. The financial example is hypothetical. Use your own supplier invoices and sales records before making pricing or purchasing decisions.

Key Takeaways: Profitable Non-Alcoholic Cocktail Menus

  • Cost every non-alcoholic cocktail recipe before setting its price, including mixers, garnishes, preparation yields, and purchased botanical bases.
  • Build your first drinks around existing ingredients so the new menu does not create unnecessary purchasing commitments or slow-moving stock.
  • Document storage requirements and use-by rules for each perishable ingredient rather than assuming opened products behave like distilled spirits.
  • Scannabar supports inventory measurement and usage reporting that help operators investigate ingredient consumption alongside their broader beverage cost-control process.
  • Evaluate sales, waste, preparation time, and contribution dollars together before deciding which drinks deserve more menu space or further promotion.

Why Non-Alcoholic Cocktails Deserve an Operating Plan

Non-alcoholic cocktails give you another way to serve guests who want a crafted drink without choosing a conventional alcoholic cocktail. Demand evidence supports testing the category, but it does not establish the likely profit for your particular venue.

The National Restaurant Association's 2026 report, released August 25, found that 49% of surveyed fullservice operators were expanding alcohol-free cocktails. Its findings describe operator plans, not guaranteed sales increases.

The same report found that 72% of surveyed consumers considered restaurants a place to discover unfamiliar beverages. Give those guests specific choices and informed recommendations, then measure whether interest becomes paid orders.

Moderation Creates Opportunities Across Different Guest Occasions

Moderation can change what a guest orders during an existing visit, rather than creating a separate customer segment. A table may include people choosing alcoholic drinks, lower-alcohol drinks, and drinks with no alcohol.

NIQ's January 2026 hospitality outlook, presented in a UK and Ireland context, identifies moderation and low/no-alcohol choices as important drinks trends. Treat that market evidence as directional when planning a venue elsewhere.

Your own reservations, guest feedback, and sales records provide the local test. A trend gives you a reason to investigate; it does not replace the investigation.

Distinguish Added Revenue From Shifted Spending

A non-alcoholic cocktail order can add beverage spending, replace another drink, or shift spending between menu categories. Those outcomes have different financial consequences, even when the new category reports healthy sales.

Compare total beverage revenue per cover before and after introducing the menu, while noting changes in traffic, prices, promotions, and daypart. A busy holiday week is not a clean comparison with an ordinary service week.

Track the costs attached to those sales as well. New revenue accompanied by discarded ingredients and additional preparation hours may contribute less than the sales total suggests.

Build a Non-Alcoholic Menu Around Existing Ingredients

Start your non-alcoholic menu with ingredients already used successfully across your bar and kitchen. Shared ingredients can limit new purchasing commitments and make preparation easier to organize.

List juices, syrups, teas, tonics, sodas, herbs, and garnishes alongside their purchase units, storage needs, and existing uses. That inventory becomes a practical development brief rather than an invitation to purchase every specialty product.

Choose Flavor Coverage Before Expanding the Drink List

A compact menu should offer distinct flavor choices rather than several drinks that serve the same preference. Consider a refreshing citrus option, a drier botanical option, and a richer or spiced option as a starting test.

The exact number is an operating decision. Match it to your station space, preparation capacity, expected demand, and staff knowledge. A hotel lounge and a small neighborhood restaurant do not need identical lists.

Write a reason for each drink's place on the menu. If two drinks require separate ingredients but appeal to the same guest preference, test whether both justify their stock and preparation requirements.

Give Each New Ingredient a Purchasing Case

A new ingredient should have a defined use, an expected rate of consumption, and a workable storage plan before you order it. Supplier pack size matters as much as the cost of an individual serving.

Compare the smallest available order with likely sales during the product's documented usable life. An attractive bottle cost means little if much of its contents will be discarded.

Set initial par levels conservatively and review them after the test. Increase stock because measured demand supports it, not because the shelf looks incomplete.

Verify Alcohol Content Before Naming or Describing Drinks

Do not assume that a product described as non-alcoholic contains no alcohol. Check the supplier's label and specifications for every ingredient, including bitters, extracts, fermented components, and botanical alternatives.

Use local regulatory definitions when choosing menu descriptions such as non-alcoholic, alcohol-free, and zero-proof. Avoid suggesting that a drink is suitable for a medical, religious, or personal restriction unless you can substantiate that description.

Give staff access to the ingredient information and a clear escalation procedure. When a guest needs a precise answer, checking the specification is more useful than offering reassurance from memory.

Cost and Price Non-Alcoholic Cocktails Before Launch

Set prices from complete recipe costs, your operating requirements, and the value of the finished drink. Removing an alcoholic spirit does not automatically make a recipe inexpensive or profitable.

Purchased botanical alternatives, garnishes, preparation losses, and labor can change the economics. Apply the same cost-control discipline you use elsewhere in the beverage program.

Convert Purchase Units Into Usable Recipe Quantities

Ingredient cost per serving depends on the usable quantity obtained from a purchase unit. Divide the purchase cost by usable yield, then multiply by the recipe quantity.

Keep units consistent. A supplier invoice in liters cannot be compared directly with a recipe written in fluid ounces without a conversion. Distinguish fluid volume from weight when handling syrups and concentrates.

For prepared ingredients, retain a batch recipe and measured yield. Record the cost of its components and allocate that cost across the usable batch rather than treating preparation as free product.

Use a Hypothetical Recipe to Check the Calculation

The following botanical spritz example uses invented figures solely to demonstrate costing. These figures are not supplier prices, market benchmarks, or a recommended menu price.

IngredientRecipe quantityHypothetical cost
Botanical alternative1.5 fluid ounces$0.90
Lime juice0.75 fluid ounces$0.15
Rosemary syrup0.5 fluid ounces$0.10
Tonic3 fluid ounces$0.25
GarnishOne specified serving$0.15
Total recipe cost$1.55

At a hypothetical net selling price of $11, ingredient cost percentage is $1.55 divided by $11, multiplied by 100: approximately 14.1%. The sale leaves $9.45 after the listed ingredients, before other expenses.

That $9.45 is not net profit. Labor, payment fees, consumables, occupancy, and other expenses still require coverage. Keep the definition of any contribution measure explicit.

Compare Contribution Dollars and Preparation Requirements

A lower ingredient-cost percentage does not necessarily produce more contribution dollars per sale. Compare the selling price minus included variable costs, using the same definition across drinks.

Record preparation requirements separately if they are not included in your contribution calculation. A drink that uses little purchased product may still occupy a bartender for a significant part of a busy service.

Time several preparations under realistic conditions. Use that observation to adjust the recipe, station setup, or service method before deciding that a favorable ingredient ratio proves the drink belongs on the menu.

Keep Recipe Costing Separate From Period Beverage Cost

Recipe cost describes expected ingredients in one serving. Period beverage cost describes inventory consumed across a reporting interval, including product that did not become an ordinary paid sale.

Use matched counts, receipts, transfers, returns, and sales boundaries when calculating period beverage cost. Purchases alone cannot show consumption because some stock remains unused.

Maintain the same ingredient scope in both views. Including garnishes in recipe costs but excluding them from actual consumption produces a comparison that cannot reliably explain performance.

Control Ingredient Waste and Stock Levels

Organized bartender preparation station with citrus juice, rosemary, cucumber, and measuring tools.
AI-generated illustration.

Protect margins by linking purchasing and preparation to demand and documented storage requirements. Excess stock can create a chain of costs: more cash committed, more storage occupied, and more product exposed to disposal.

Assign responsibility for receiving, labeling, rotation, and waste records. A drink program needs clear ownership even when its ingredients are shared between the kitchen and bar.

Use Product-Specific Storage and Disposal Instructions

Document storage conditions and use-by rules for each perishable ingredient using supplier instructions and your approved food-safety procedures. Do not borrow a generic shelf-life estimate for a different recipe or product.

Label prepared batches and opened containers with the information your procedures require. Record preparation or opening dates, storage requirements, and disposal boundaries so another shift can make a defensible decision.

Quality and safety are separate questions. A product can lose its intended flavor before its safety limit, and acceptable appearance does not establish safety. Follow the applicable documented controls.

Match Batch Size to Demand and Usable Life

Prepare quantities that expected sales can consume within the documented usable window. A larger batch can reduce preparation frequency while increasing the amount exposed to waste.

Start from servings sold, recipe quantities, upcoming bookings, and the next preparation opportunity. Adjust for meaningful demand changes rather than repeating last week's batch automatically.

Record what remains and what is discarded. If the same base is repeatedly thrown away, reduce the batch, change its menu applications, or reconsider the drink rather than hiding the loss inside general supplies.

Count Shared Ingredients Within a Defined Scope

Shared ingredients need stock-movement records when they pass between departments or outlets. A syrup moved from the kitchen to the bar can look like unexplained consumption if only one side records the transfer.

Scannabar's dry goods inventory coverage includes mixers, syrups, garnishes, and consumables. Establish appropriate product records and counting units before including those items in your review.

Choose a scope your team can maintain consistently. A complete record for a defined category is more useful than a broad report whose missing locations and movements make the result unreliable.

Train Staff to Recommend Drinks With Confidence

Staff need product knowledge, clear descriptions, and accessible ingredient information to recommend non-alcoholic cocktails accurately. Treat training as part of the launch, not an optional follow-up after disappointing sales.

Give each drink a recipe card, a flavor description, a service specification, and ingredient disclosures. Include the procedure for substitutions so an improvised change does not invalidate the menu description or recipe cost.

Teach Flavor Descriptions Through Structured Tasting

A structured tasting helps staff distinguish drinks and describe them in practical language. Ask participants to identify sweetness, acidity, bitterness, texture, and the occasions each drink suits.

Provide alternatives for staff who cannot or prefer not to taste a product. Ingredient information, preparation demonstrations, and agreed tasting notes can still support informed service.

Finish with a short recommendation for each drink. Specific flavor language gives the guest a useful choice and avoids presenting the non-alcoholic list as an afterthought.

Ask Preferences Without Making Personal Assumptions

Ask what flavor or style a guest wants rather than why they are not drinking alcohol. The reason is personal and does not need to become part of an ordinary recommendation.

Offer a refreshing, dry, botanical, or richer option using the guest's stated preference. If they require complete avoidance of alcohol or another ingredient, confirm the specification rather than assuming a category label answers the question.

Make the menu easy to find and prices clear. Measure whether revised placement or descriptions change orders before treating one presentation format as universally effective.

Measure the Menu Before Expanding It

Review non-alcoholic cocktail sales alongside ingredient consumption, waste, and service requirements. A growing sales category can still conceal a weak contribution or a preparation problem.

Set a review cadence and assign an owner. Retain the opening assumptions so you can compare actual performance with the purchasing, costing, and demand expectations that justified the launch.

Track Sales Mix and Revenue Per Cover

Sales mix shows the share of beverage revenue attributable to non-alcoholic cocktails. Calculate it from matching dates and outlets, then inspect the result by drink and daypart.

Compare revenue per cover alongside the mix. A category gaining share while total beverage revenue falls does not, by itself, demonstrate success or failure; traffic and substitution effects need examination.

Record promotions, events, and price changes. Those notes help explain movements without incorrectly attributing every improvement to a new drink or every decline to staff performance.

Investigate Actual Versus Theoretical Ingredient Usage

Theoretical usage combines recorded sales with standard recipe quantities. Actual usage comes from stock counts and documented movements. Their difference needs reconciliation before you identify a cause.

Use an actual versus theoretical review to check receiving errors, transfers, recipe mapping, recorded waste, complimentary servings, and portion differences. Unexplained variance is not proof of theft.

Scannabar provides product and outlet usage reporting. Its sample reports illustrate the reporting resources available to support a review grounded in evidence rather than accusations.

Keep, Adjust, or Remove Drinks Using the Evidence

Menu decisions should combine popularity, contribution dollars, waste, and execution requirements. Review why an item underperforms before removing it or adding more stock.

A low-selling drink may need clearer description or staff familiarity. A popular drink may need a recipe or preparation change if its contribution is weak. Evaluate changes individually where practical so you can interpret the outcome.

For groups, compare outlets with similar service patterns before standardizing the menu. A successful lobby-lounge drink may not suit a banquet bar's preparation window, guest mix, or available storage.

Build a Beverage Program You Can Explain

A profitable non-alcoholic cocktail program depends on disciplined execution and measurement, not trend participation alone. Start with a defined menu, costed recipes, documented ingredient handling, and trained staff.

Review what sold, what was consumed, what was discarded, and what remained after the costs included in your analysis. Use those records to make the next purchasing and menu decision.

The choice is practical: expand a program because its evidence supports expansion, or keep refining it until the economics are clear. Sales enthusiasm is useful. A traceable operating result is more useful.

FAQs About Non-Alcoholic Cocktail Programs

How should a bar price non-alcoholic cocktails?

Price each drink from its recipe cost, operating requirements, and intended guest experience. Calculate ingredient percentage and contribution dollars, then consider preparation demands separately. There is no universal price or margin target that establishes profitability across every venue.

Can non-alcoholic drinks be more profitable than alcoholic cocktails?

They can produce a higher contribution, but the result depends on selling prices, ingredients, and other included costs. A specialty botanical base is not automatically cheaper than a spirit. Compare your actual recipes and supplier invoices rather than assuming a category guarantees better margins.

How can inventory software support the program?

Scannabar supports inventory measurement and usage reporting across beverage categories and dry goods. Include the relevant ingredients and maintain consistent units and movement records. Software can organize the review, but it does not replace complete recipes, accurate receiving records, or food-safety procedures.

Does a stock discrepancy prove employee misconduct?

No. Errors in counts, receipts, transfers, recipes, and sales mapping can create discrepancies. Scannabar's product-level reporting helps focus the investigation. Reconcile documented use and verify records before attributing an unexplained difference to a person.

What should staff say when guests require no alcohol?

Staff should confirm ingredient specifications and explain what can be verified. A non-alcoholic label does not necessarily establish complete absence of alcohol. Check every component and follow local labeling rules; avoid making medical assurances or relying on an informal category description.

What should managers review after introducing the menu?

Review sales by drink and daypart, revenue per cover, ingredient consumption, recorded waste, and preparation demands. Scannabar's usage reporting supports the inventory side of that assessment. Compare equivalent periods and document promotions or events that may affect the result.

Topics: Liquor cost, Increasing Profits, Hospitality, Hotel Bar Inventory, craft cocktails, Halloween Cocktails, mocktails

Reviving Nostalgia: The Rise of Speakeasy Bar Concepts

Posted by Nick Kaoukis on Tue, Sep, 02, 2025 @ 11:09 AM

In an age where everything old is new again, speakeasy bars are making a triumphant return, captivating patrons with their blend of secrecy, sophistication, and nostalgia.Speakeasy Bar

The Allure of Hidden Entrances and Secret Passwords

One of the most captivating aspects of speakeasy bars is the thrill of discovery. Hidden entrances, whether behind a bookshelf, through a phone booth, or down an unassuming alley, create an air of exclusivity and adventure. The requirement of a secret password adds to the intrigue, making patrons feel like they are part of an exclusive club.

These elements not only heighten the experience but also foster a sense of community among guests. The shared secret of how to access the bar can spark conversations and create connections, enhancing the overall social atmosphere.

Craft Cocktails: A Nod to Prohibition-Era Creativity

During Prohibition, bartenders had to get creative with limited resources, leading to the invention of many classic cocktails we enjoy today. Modern speakeasy bars honor this tradition by emphasizing craft cocktails. Bartenders are often mixologists who take pride in their ability to create unique, high-quality drinks using fresh ingredients and innovative techniques.

The emphasis on craft cocktails not only pays homage to the ingenuity of the past but also attracts patrons looking for a premium drinking experience. Signature drinks and seasonal menus can become a significant draw, encouraging repeat visits and word-of-mouth recommendations.

Immersive Experiences: Transporting Guests Back in Time

A visit to a speakeasy bar is often more than just a night out; it's an immersive experience. From the moment guests step inside, they are transported back to the 1920s. Staff dressed in period-appropriate attire, vintage décor, and carefully curated music all contribute to the ambiance, making patrons feel like they've stepped into a different era.

These immersive elements provide a unique escape from the modern world, offering a sense of nostalgia and novelty. This can be particularly appealing in today's fast-paced society, where people are constantly seeking new and memorable experiences.

The Role of Ambiance: Vintage Décor and Music

Ambiance plays a crucial role in the appeal of speakeasy bars. Vintage décor, including antique furniture, dim lighting, and period-specific art, creates an authentic and cozy atmosphere. Attention to detail is key, with everything from glassware to signage contributing to the overall aesthetic.

Music is another essential component. Jazz, blues, and swing tunes set the mood and enhance the nostalgic vibe. Live performances can elevate the experience even further, providing entertainment that complements the bar's theme and keeps guests coming back for more.

Creating a Community: The Modern-Day Speakeasy Culture

Beyond the novelty and aesthetics, modern-day speakeasy bars foster a sense of community. Regular patrons often become part of a tight-knit group, bonded by their shared love for the unique experience these bars offer. This sense of belonging can be a powerful draw, encouraging repeat business and customer loyalty.

Events such as themed nights, cocktail classes, and exclusive tastings can further strengthen this community, providing opportunities for social interaction and engagement. By creating a welcoming and inclusive environment, speakeasy bars can build a loyal customer base that feels personally connected to the establishment.

Topics: Bar trends, Classic drinks, Bar Management, Hospitality, Bar Promotion, Speakeasy, craft cocktails

Bar Management Tips: Identifying and Improving Areas of Vulnerability

Posted by Nick Kaoukis on Mon, May, 13, 2013 @ 10:05 AM
By Douglas Robert Brown
Atlantic Publishing

 

Part 1 of 2: Improving Profitability Through Proper Planning and Quality Control

describe the imageMoney losers in a bar come in many forms, and you will want to check your financial records carefully to make sure that you are not being affected by one of these:

  • No plan. Many bar owners have no clear plan of where their bar is headed and what they need to purchase and do to get there. Many say "I only want to run a bar." However, running a bar, like anything else, is a goal, and goals always require a plan. You should know where you will be expanding and how. You should know what products you need to order and when. Keeping everything on paper in the form of a business plan and purchase orders can help make it clear to you.
  • Lack of local products. Many bar managers will justify their lack of local beer by stating that their bar's style or type does not call for local beer. In fact, local beer and local food products are often the best-selling items in any bar. Many customers like or support the local beer, and visitors from other areas are often eager to try the local fare. Always offer local products, even if your bar has a uniquely international or exotic theme. As an added bonus, local products are often easier and less expensive to ship and buy, ensuring higher profit on your initial investment.
  • Spoiled food and drinks. Spoiled product is lost profit. In some cases, such as a major power disruption, this can be hard to avoid. In most cases, though, spoilage is caused by ordering too much. This is avoidable. Keep track of your inventory and past purchasing patterns and buy those products that you need in the quantities they were needed in the past. Frequent checks on inventory tell you when you are running low and when you need to stock up on certain products.
  • Cutting corners on quality. Many bar managers use a variety of ways to reduce quality. In many cases, they do this not to consciously deprive customers, but out of the mistaken belief that low quality costs less. They think that offering less for more will result in larger profits, when, in reality, cutting corners usually keeps customers from coming back. Quality products—be it fresh fruit in drinks, generous portions of drinks, or pleasant bathrooms—will bring the types of repeat customers who will ensure that you make money.
  • Staffing problems. There are many staffing problems that can cost you money. Hiring or keeping unqualified or unproductive staff (because they are friends or family members, for example) is terrible for your bottom line. Selecting the wrong staff is a problem that can cost you a lot of money.
  • Poor storage, wrapping, and handling of liquor and foods. Beer that is left out to get warm, meat that is thawed and allowed to spoil, and food and drinks that are incorrectly handled can mean waste or even food poisoning for your customers. You do not want the health department investigating your bar for poor management of food and drink. Make sure that you control how food and drinks are stored and handled. Food and drink preparation areas should be clean, and staff should keep all products that need to remain cold in the refrigerator or freezer. Food and drinks should be stored and served at their appropriate temperatures to ensure that your customers stay safe.
  • Poor attitude or atmosphere. Customers want a place where they can relax and get great service. If your bar is unpleasant, you will lose money by losing customers. You need to make sure that your bar is an inviting place not only to drink and eat, but also to linger.
  • No customer concern or no customer market research. Bar managers are busy people, and while they may not overlook customers on purpose, far too many lose sight of bar patrons as they worry about the many other elements of running a bar. Not catering to customers, however, can ensure that a bar will lose a lot of money. Not only will unsatisfied customers not return, but they will often share their experiences with other people—potential patrons. In order to avoid losing money, it is important for bar managers to not only please customers, but to impress them enough to make them wish to return. Regular market research will reveal not only who your bar's customers are, but also what they want.

 

This article is an excerpt from the The Professional Bar & Beverage Managers Handbook: How to Open and Operate a Financially Successful Bar, Tavern and Nightclub, authored by Douglas Robert Brown, published by Atlantic Publishing Group. This excerpt has been reprinted with permission of the publisher. To purchase this book go to:

Atlantic Publishing Company
Amazon.com

Topics: Bar staff, bar profitability, NightClub Management, bar business, Bar Management, Increasing Profits, Hospitality

Bar Management Tips: Making Each Customer Count

Posted by Nick Kaoukis on Thu, Sep, 06, 2012 @ 10:09 AM
By Douglas Robert Brown
Atlantic Publishing
 

Bar CustomersYour market and competitor research will likely reveal that most bars that are successful pay a lot of attention to customers. In fact, great service is one of the surest ways of drawing repeat customers. To draw more patrons to your bar on a regular basis, you do not have to spend a lot of money. However, you do have to think like a customer; you will likely notice a few things that need to change at your establishment:

  • Waiting lines. If there's a line outside the door, all it takes is a little creativity to either bring the line inside or disguise it on the outside. Remember, those people waiting outside are probably thirsty and they'd be more than happy to do their waiting in a courtyard area, at a temporary bar, or in a cordoned-off outside area where drinking is permitted. Of those who are prepared to brave the line, most will do so gladly if they know they can be inside within 30 minutes. Also, it's simple to change waiting-time perceptions by making that wait a little more comfortable or entertaining.
  • Parking can be a big hassle in many venues. If there tends to be a traffic jam outside your venue, consider installing a valet service on busy nights or posting a staff member outside to direct patrons to parking around the back or down the road. Signs pointing to parking areas also help.
  • Offer creative extras. Whether it is free hand massages, glow sticks, or a live band outside, making the outside dazzling will make people all the more eager to see the inside of the bar.
  • Think about your TV screens and sound system in relation to your waiting area. Can waiting people catch a glimpse of the big game? Can they hear the music inside? These things will keep a waiting person keen on staying around, whereas a blank brick wall and a disinterested bouncer isn't inviting to anyone.
  • Keep clientele informed. If there's a wait for a table, set up an electronic sign indicating how long their expected wait will be. Add to this anything you can think of that will make their wait more entertaining—sports scores, trivia questions, coming events. It might be a little more work, but if you can keep just five people from leaving, it'll be worth it. 
  • Freebies and incentives. Offer your waiting patrons a little something extra and they won't just "not mind" waiting, they'll do so gladly. Coupons to be used on a later date are a good option.
  • Create a waiting area if you know that there tends to be a wait to get into the bar. This can include comfy chairs or an outside patio where customers can wait and sit. This is a great way to make sure that customers do not get tired and leave.
  • It doesn't have to be expensive. Giving your waiting customers something to do doesn't have to be expensive, high-tech, or take up your employees' valuable time. Consider offering free reading material in your waiting area or even Internet access.
  • Act first. A long wait doesn't seem quite so long when a staff member keeps you informed on how long your table will take. Don't wait for the customer to ask you; go out and tell the customer.
  • Make your bar irresistible. Why will some bar patrons wait forty-five minutes to get into a bar instead of giving up and going elsewhere? They have a sense of urgency to get inside. Whether you are offering a hot live act, celebrities, or some other enticement, make sure it is worth the wait
  • Offer free appetizers to waiting patrons. A tray with a nice selection of different foods from your menu can actually be a great advertisement and may even generate increased food sales.
  • Supply your customers with pagers. Offering waiting customers a pager to notify them when their table is ready is a great alternative to the usual "public address" announcement or a yell over the crowd. When a table becomes available, your host simply dials the waiting customer's number, and wherever they are in the building (or outside), they know that their table is ready. 
  • Build suspense. If it appears as though there is something really exciting going on in your bar, people will be willing to wait to get inside.
  • Make sure waits are fair. Patrons who have been waiting for a whilewill get rightfully angry if it appears as though the staff are letting in people who are paying extra or who are simply "flirtier." Make sure that your security staff respect the queue and try to get everyone inside in an orderly and fair manner.
  • Keep your customers informed. Be honest. If there'll be a half-hour wait, don't tell them it will be a fifteen-minute wait and hope they don't walk out. Similarly, ensure your staff keeps them updated on the wait so they know they haven't been forgotten. Small things like this make a big difference in the eyes of a waiting customer.

Customers are your mainstay in the bar business. If you treat them better than other bars would, you are ensured repeat business. Customers love to feel like VIPs, and the more patrons you make feel like this, the more business you will have. Share these tips with your staff to ensure they treat every customer as through he or she were a star.

 

This article is an excerpt from the The Professional Bar & Beverage Managers Handbook: How to Open and Operate a Financially Successful Bar, Tavern and Nightclub, authored by Douglas Robert Brown, published by Atlantic Publishing Group. This excerpt has been reprinted with permission of the publisher. To purchase this book go to:

Atlantic Publishing Company
Amazon.com

Topics: Technology, bar profitability, NightClub Management, bar supplies, bar business, Bar Management, Nightclub Consulting, opening a bar, bar location, Hospitality, Bar Promotion

Controlling Food Inventory to Generate Maximum Profits, Part 5: Purchasing and Ordering--Procedures

Posted by Nick Kaoukis on Fri, Apr, 29, 2011 @ 10:04 AM
By Douglas R. Brown
Atlantic Publishing

Part 5: Purchasing and Ordering--Procedures and Practices

Purchasing and Orderingfood purchasing

What exactly is the difference? Purchasing is setting the policy on which suppliers, brands, grades and varieties of products will be ordered. These are your standardized purchase specifications; the specifics of how items are delivered, paid for and returned. These specifications are negotiated between management and distributors. Basically, purchasing is what you order and from whom. Ordering, then, is simply the act of contacting the suppliers and notifying them of the quantity you require. This is a simpler, lower-level task. Here are the basics:

  • Develop a purchasing program. Once menus have been created that meet your customers' satisfaction and your profit needs, develop a purchasing program that ensures your profit margins.
  • An efficient purchasing program incorporates: Standard purchase specifications based on standard­ized recipes, and standardized yields and portion control that allow for accurate costs based on portions actually served.
  • Keep in mind: Purchasing more than you need usually results in poor portioning, excess spoilage, waste and theft. Not buying enough can mean paying retail prices, or using a more expensive substitute.
  • Purchasing procedures. These procedures should include creating written purchasing specifications for every product and selecting good, reliable purveyors. Your purchasing procedures should do three things:
  1. Allow you to purchase the required items at prices that meet your food cost goals.
  2. Maintain control over your existing inventory.
  3. Establish a set of procedures to be sure that you receive quality product at the best price.
  • Purchasing responsibility. Either take on the purchasing yourself or assign a specific employee to do it. Make sure that this person keeps current with ever-changing food prices.
  • Price checks for different vendors. Sometimes you may find that one vendor is less expensive than another for a while, and then this may shift. Keep current with competing vendors' prices.

Purchasing Specifications

By creating purchasing specifications, you can control which items you purchase and you can maintain product consistency. This information is extremely important if you have more than one person that does ordering in your operation. You need to record the following basic information:

  • Purchasing specifications. They state the exact requirements for the amount and quality of items purchased. These specifications should include:
  1.  
    1. Product name
    2. Quantity to be purchased (designated with correct unit such as pounds, can size, etc.)
    3. Indication of grade, if applicable
    4. Unit by which prices are quoted
    5. What the product will be used to produce
  • Meats. Meats should be inspected by the USDA or
    other appropriate agency. The parts or packaging
    should carry a federal or state inspection stamp.
  • Eggs. Eggs should have a USDA grade; frozen and
    dried eggs should be pasteurized.
  • Shellfish. Shellfish should be purchased from
    suppliers that appear on public health service Food
    and Drug Administration lists of Certified Shellfish
    Shippers or on lists of state-approved sources. The
    control tags must be available if live shellfish are
    used.
  • Introduce a record sheet. Make it readily available for all your employees. They need to be sure that they're ordering the correct items in the correct amounts. You're also more likely to attain your desired food cost by keeping these records and maintaining purchasing controls. Keeping your food cost down will help you to maximize profits from your menu prices. The following form illustrates an example of a purchasing specification form:

Purchasing Specification Form

 

 

This article is an excerpt from the Food Service Professional Guide to Controlling Restaurant & Food Service Food Costs, authored by Douglas R. Brown, published by Atlantic Publishing Company. This excerpt has been reprinted with permission of the publisher. To purchase this book go to:

Atlantic Publishing Company 
Amazon.com

Topics: inventory, Restaurant Inventory, food inventory, Control, Hospitality, inventory schedule, inventory counting, controling costs, purchasing, inventory control